If your photos are still available for download from your photographer, they may not be immediately ready. This may be because the images have been moved to a secure, long-term cloud storage.
This archival state ensures the photos are still preserved and retrievable, but they might not be immediately accessible.
To access archived photos, a request must be made to retrieve them from the long-term storage, which may take some time depending on the system's processes, between 4-15 hours.
This article will assist you in the steps to unarchiving your gallery.
1. To begin the process of unarchiving your high-res gallery downloads, select, Download All Photos - High Res, from your gallery.
2. Once you attempt this full gallery download, you will see a message indicating your gallery has been archived.
Pro Tip: If you have the option to download Web-Size Photos, they will always remain accessible for immediate download. To learn more about the differences between High-Res and Web-Size, read our article here.
3. Select Retrieve Photos to begin the unarchival process. Once you’ve done this, you will expect to be notified via email when your photos are packaged and available for download. This process can take up to 15 hours.
This unarchival process can also be conducted by your photographer. However, the request is the same and will not speed up the unarchive process.